FAQ

Clear your doubts

Frequently asked questions!

What types of cleaning services do you offer?

We provide a wide range of services, including residential cleaning, commercial cleaning, deep cleaning, move-in/out cleaning, post-construction cleaning and more. Let us know your needs and we’ll tailor a solution for you!

2. Do you bring your own cleaning supplies and equipment?

Yes, our team arrives fully equipped with high-quality, eco-friendly cleaning products and professional-grade equipment. If you have specific products you’d like us to use, just let us know in advance.

3. Are your cleaners insured and trained?

Absolutely! All our staff members are professionally trained, background-checked and fully insured, ensuring reliable and secure service every time.

4. How do I schedule or reschedule a cleaning appointment?

Scheduling is easy! You can book or reschedule your appointment through our website, by phone or via email. We recommend contacting us at least 48 hours in advance for rescheduling.

5. What is your cancellation policy?

We understand that plans can change. To avoid cancellation fees, please notify us at least 24 hours before your scheduled cleaning. Cancellations made with less notice may incur a small charge.

6. What should I do before the cleaners arrive?

To ensure an efficient cleaning process, we recommend tidying up personal belongings and clearing clutter. This allows our team to focus on deep cleaning your space effectively.