Privacy Policy
Effective Date: June 20, 2025
Company: Familia Cleaning Services LLC
At Familia Cleaning Services LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect the following information when you interact with our website or services:
- Full name
- Phone number
- Email address
- Full address
- Service preferences
- Any other information you voluntarily provide
2. How We Use Your Information
We use the information collected to:
- Provide and schedule cleaning services
- Communicate service updates and confirmations
- Respond to your inquiries or service requests
- Send transactional messages (e.g., appointment reminders)
- Improve our website and services
3. SMS Consent and Communication
By providing your phone number, you consent to receive SMS (text) messages from Famillia Cleaning Services LLC related to your account and services, including appointment reminders, confirmations, and notifications.
Message frequency may vary. Message & data rates may apply.
You can opt-out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP.
4. No Sharing of SMS Consent or Personal Information
We do not sell, rent, or share your phone number or SMS consent information with any third parties or affiliates for marketing or promotional purposes. Your information is kept secure and used only to support your requested services.
5. Opt-out Policy
You can opt-out of marketing or promotional emails and SMS messages at any time by:
- Clicking the unsubscribe link in our emails
- Replying STOP to any text message
Your preferences will be updated immediately.
6. Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access or disclosure. Our website uses secure (SSL) technology to encrypt data transmissions.
7. Third-Party Services
We may use third-party tools or platforms (such as Google Analytics or payment processors) that collect non-identifiable data for analytics or billing purposes. These third parties are obligated to keep your data secure and confidential.
8. Privacy Rights
You have the right to access, update, or request deletion of your personal information. To do so, please contact us at the email address below.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly.
10. Contact Information
If you have any questions about this Privacy Policy or your data, please contact us:
- Email: contact@familiacleaningllc.com
- Address: Connecticut, CT | Massachusetts, MA and Surrounding Areas
- Phone: (860) 506-9745